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Frequently Asked Questions
What is the processing time for my order?
Our processing time typically ranges from 1-2 business days. Orders placed over the weekend will be processed on the following business day.
Is there a cut-off time for same-day processing?
Yes, orders placed by 12:00 PM PST on weekdays will be processed on the same day. Orders placed after this time will be processed the next business day.
When can I expect my order to be shipped?
Once your order is processed, it will be shipped within 1-2 business days. You will receive an email with your tracking information as soon as your order is shipped.
How long does shipping take?
Shipping times vary depending on your location. Standard shipping typically takes 3-7 business days within the US.
What is the fulfillment time for orders?
Our fulfillment time includes both processing and shipping. Orders are usually fulfilled and delivered within 5-10 business days, depending on your location.
Do you process orders on weekends?
Orders are not processed on weekends or holidays. Any orders placed during this time will be processed on the next business day.
Can I modify or cancel my order once it’s placed?
If you need to make any changes to your order, please contact us as soon as possible at support@theodora-designs.com. Once your order has been processed, we may not be able to make modifications.
Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options to expand our shipping destinations in the future.
What should I do if I haven’t received my order?
If you haven’t received your order within the estimated timeframe, please check your tracking information. If you need further assistance, feel free to contact our customer support team for help.